I lead product, engineering, and assessment content teams toward a unified mission to certify data professionals and help them land data careers. I'm hiring! datacamp.com/jobs

Intellum | Jun 2020 - Jan 2022

VP of Education Strategy / Chief Strategy Officer

• Developed and launched the Intellum FrameworkⒸ, a proprietary tool that unites all of an organization’s educational initiatives in one central map for alignment and data mapping. • Accelerated 150% employee growth in one year by launching the company’s first onboarding and field enablement functions and by spearheading the hiring of the first VP of people and culture. • Expanded educational reach by 112% through the re-launch of Intellum Experience, a multi-modal prospect, customer, and employee education platform. • Assumed CSO responsibilities in March 2021, formed new Strategy department with 12 employees across education, enablement, and HR functions.

Amazon | Mar 2019 - Jun 2020

Program Lead, Advertiser Education

• Built and led the advertiser education team; created and executed the strategic vision for global advertiser education initiatives. • Expanded educational reach for Amazon Advertising by 1,605% YoY with a global, multi-track advertiser certification program and learning console. • Lifted perceived value of certification by +1621 bps and increased the number of certifications awarded by over 600% in the first year.

Amazon | Nov 2017 - Mar 2019

Senior Program Manager, Advertiser Training and Certification

• Scoped, developed, and launched the first global Amazon Advertising Certification Program, offering training and certification to advertising and agency professionals in several topics.

Facebook | Aug 2016 - Nov 2017

Program Manager, Technical Knowledge & Training (Publisher Solutions)

• Pioneered new methods of technical documentation and training for technical employees, increasing use of internal documentation by 70%. • Developed and headed an engineering mentor program, closing the gap between engineers and non-technical staff. • Authored and facilitated a course on teaching methods for new trainers, with a 99% positive rating.

Facebook | Sep 2014 - Aug 2016

Technical Support Engineer, AdTech (Publisher Solutions)

• Consistently one of the top closers for cases on the global team (by volume and time). • First to pivot to new product offering, and developed a training week to on- board the rest of the team. • Automated the process for data analysis toward understanding case trends and response times. • Redefined the bug escalation process and connected teams together to decrease the number of tasks and speed up bug fixes. • Project managed wiki migration and documentation.

Critical Mention | Feb 2013 - Sep 2014

Manager, Product Support

Promoted November 2013 - • Managed product support team (local and remote); recruited, trained and mentored team members; developed after-hours monitoring process • Redefined product support procedures toward faster SLAs • Developed internal product support on-boarding documentation • Vetted and trained outsourced support and QA staff • Implemented an internship program to solve for 24/7 support needs February - November 2013: Senior Product Support Specialist - • Responsible for managing client relations for SaaS based products: Syndicaster, ClipSyndicate, and Critical Mention, along with LiveRail ad serving • Provided client product training via webinars, documentation and eLearning

The Art Institute of Fort Lauderdale | Jun 2008 - Sep 2012

Assistant Program Director (Dir of Education), Media Arts & Illustration

• Managed 5 programs, 20+ faculty, 400+ students • Project Leader: “3/6/9” - a student assessment procedure to improve persistence and success • Project Leader: Animation Curriculum - redesigned and implemented new curriculum toward improving job placement rates • Improved procedure for faculty and course scheduling, scheduled all courses in 4 programs • Aligned program outcomes with the college’s mission statement and strategic plan • Improved portfolio standards for graduating students

My Education

Take a look at my formal education

Master of Business Administration - MBA, Business Administration, Management and OperationsWestern Governors University | 2020

Miami International University of Art and Design

Art Institute of Fort Lauderdale

Argosy University

About Me

I specialize in edtech, education strategy, enterprise education, customer education, knowledge management, and organizational strategy.

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